Соображения знать о пинко
After the player had submitted a complaint to us, we contacted the casino on his behalf. Bruno Casino had claimed that the withdrawal had been processed. The player had confirmed the receipt of his funds, successfully resolving the issue.
We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
A long-time player from Poland was unable to withdraw his funds from NineCasino due to incomplete KYC verification. Despite having sent the required documents and contacted them via email and chat, the player had not received any feedback or help from the casino for two weeks. We had contacted the casino and they apologized for the delay and confirmed that the player's documents had been accepted.
The player from the Netherlands has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
The player from Germany is dissatisfied with the withdrawal process. The player confirmed she received her winnings.
The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings.
The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.
The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.
В отличие по вине многих других букмекеров, Пин Ап позволяет клик вводить деньги почти всеми теми же способами, которыми игроки деньги выводят. Табличка способов и минимальные суммы:
Judging by the responses we have received, we consider the customer support of PinoCasino to be good.
Из негатива пользователи чаще всего только жалуются до гроба процедуру дополнительной верификации, некоторым она «прилетает» сразу через регистрации. Пройти дополнительную верификацию – немилосердно сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.
The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.
The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.